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2019-07-10 | 公共電視

CDC Issues Apology for Dengue Fever Text Waring Mistake|登革熱疫情警示出包 疾管署:系統錯誤

On July 9, Taiwan's Centers for Disease Control sent out a text alert to warn people in Tainan City's Kaishan borough of the dengue fever outbreak in the area. Instead, millions of cell phone users across Taiwan all received this alert. The CDC later on issued an apology blaming the error to the system's settings.

Spraying insecticide in the alleyways, authorities worked hard to eliminate dengue fever mosquito breeding sources. The number of indigenous dengue fever cases have accumulated to six, with half of the cases located in Kai Shan borough in the city's central west. The Centers for Disease Control (CDC) utilized their warning system for the first time to send text message alerts to the surrounding area within a 2 kilometer radius of Kai Shan borough. However, the whole country received the alert.

Tainan area? Yes. We were thinking that we are in Fengshan, and Fengshan in Kaohsiung is quite some distance from there.

So I think that on this kind of thing, we should really try to avoid this kind of mistake if we can, to avoid disturbance to other areas.

Tainan City mayor says the central government has disturbed the public. The CDC apologized and said that a system update probably had accidentally changed the settings on the intended area of communication.

It's a problem with our system. So we here at the CDC solemnly apologize to the entire country. We are currently debugging the system.

Meanwhile, Kaohsiung is also encountering a severe dengue fever outbreak with 37 confirmed cases. The city government said they have already evaluated the possibility of using the warning system, but came to the conclusion that the effect might be limited against epidemic prevention.

Our evaluation was that it would have an effect, but not too great. It means that we have to send a text to the public every 5 or 10 minutes, or even once per hour to remind people for it to be effective.

However, Kaohsiung's city government said that they have developed a dengue fever app. Though this app does not send alerts, it will allow citizens to check on which areas are affected and be cautious when they are entering or are around the affected areas.

在巷子裡大量噴藥,也出動人力,仔細查找病媒蚊孳生源,台南市本土登革熱疫情,到8日累積到6例,有一半就集中在中西區的開山里[資料畫面 out],疾管署9日中午首度用災防系統,對開山里周遭兩公里內,發出疫情警示簡訊,結果全台灣都收到了。

高雄市民表示:「台南地區?對,然後我們想說,我們這裡是鳳山,我們鳳山高雄這邊,應該跟那邊有一段距離吧!」

台南市長 黃偉哲表示:「所以我覺得這部分,真的這種烏龍能免則免,以免造成地方的困擾。」

台南市長抨擊中央造成困擾,疾管署趕緊出面道歉,也澄清,應該是系統更新時,意外變更設定,造成發送範圍錯誤。

疾管署副署長 莊人祥表示:「是我們自己系統的一個問題,我們這邊,疾管署這邊,向全國鄭重的道歉,所以我們目前正在針對這個系統正在除錯。」

雖然第一次使用就出錯,但高雄登革熱疫情更嚴峻,有37例,是否需要考慮使用?市府強調以前就曾評估,但防疫不是短時間內緊急避險,警示系統效果有限。

高雄市衛生局副局長 林盟喬表示:「我們當時的評估是有效,但是效果不會太大,變成是要5分鐘或10分鐘,甚至每一個小時,就發送一次簡訊來提醒民眾,效果才會比較好。」

不過市府表示,高雄有另外開發登革熱APP,雖然系統無法主動發放預警,但民眾可隨時用手機查詢疫區,並且在靠近或進入疫區時,提高警覺防護。

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