臺北市
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2019-09-25 | 公共電視

TRA Website Crashes Seconds After Holiday Tickets Go On Sale|台鐵國慶連假車票開賣 網站大當機惹怨

Around midnight, Taiwan Railways began selling tickets for trains running during between Oct. 9 and Oct. 14, which is the National Day long weekend. However, many residents of eastern Taiwan say the system crashed immediately after midnight and there was no way for them to get tickets.

Taiwan Railways tickets for the National Day holiday went on sale online at midnight on the 25th. Due to the spike in traffic, the system crashed within seconds. By the time the site started working again 40 minutes later, there were virtually no seats left.

I logged on at 12 a.m. sharp and all I saw was the little spinning circle. I couldn't get into the website. It said their network was disconnected.

I logged at 12 and all there was the spinning circle. The website started working again after about a minute but it said I was unable to buy a ticket. (Did you try refreshing the page?) It didn't work.

Taiwan Railways says it will operate 205 additional trains from Oct. 9 to Oct. 14 to meet demand, including 16 East Coast Main Line trains with discounted fares. Seats on Tzu Chiang Express trains have already sold out.

Our fourth-generation ticketing system works fine most of the time. Of course, the spike in traffic when holiday tickets go on sale makes the system crash.

In response to complaints from eastern Taiwan residents about its fourth-generation ticketing system, Taiwan Railways says tickets available only to Hualien residents with ID card numbers starting with the letter "U" or "V" will go on sale on the 26th. It also says unclaimed tickets will be released on the 27th and everyone can check for newly available seats on the Taiwan Railways website.

拿著手機或是打開電腦,25號凌晨全國不知道有多少民眾,都在搶台鐵東部幹線國慶連假火車票,但系統0時一開放畫面就停住完全跑不動,當機時間長達40分鐘,恢復連線後已定不到火車票。

花蓮民眾 尤先生表示:「我12點整一按進去,它就整個轉小圈圈(當機),完全進不去,而且它就說什麼網路中斷,他們那邊的網路中斷。」

花蓮民眾 陳小姐表示:「12點馬上點下去以後,馬上就是轉圈圈(當機),對,大概一分鐘之後跑出來,就說你沒有訂到票這樣子。(那重新登錄有用嗎?) 沒有用。」

台鐵表示為了因應國慶連假旅客需求,從10月9號到10月14號全線加開各級列車總計205班,東部幹線還特別加開了16班優惠列車,但花東長途自強號座位均已售完。

台鐵花蓮站長 林德香表示:「我們那個第四代的訂票系統,平常當然都很順暢啦,碰到這個連假,瞬間大量的民眾,都集中在那個時段來訂票,這個當然會造成,我們的網路流量的壅塞啊!」

此外台東民眾訂票也是遇到當機,大家普遍對台鐵第四代訂票系統感到不滿意,對此台鐵表示26號還會開放實名制火車票給身分證是U跟V的花東民眾訂票,27號還會釋出未取票,請民眾多加利用台鐵官網查詢剩餘座位。

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