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2020-07-03 | 公共電視

Consumers Blast "Triple Stimulus Voucher" System|三倍券購票 民眾怨退票.退費方式亂

"One country, two systems" phenomenon appears after "triple stimulus voucher" started pre-ordering this month, as different companies or platforms have different policies regarding getting change or refunds. Kuo Kuang Bus, for example, says passengers can only change tickets without getting a refund, while the National Theater and Concert Hall says those using vouchers will get their vouchers back instead of cash.

You spend NT$1,000 to get NT$3,000 in value back. So many companies are offering so many great deals and discounts.

President Tsai Ing-wen praised her triple stimulus voucher program while attending the opening ceremony of a home electronics show. However, complaints about the program and its many restrictions and limitations are pouring in. In particular, consumers are angry about how many different change and refund policies there are.

You have to spend so much time reading the fine print. Yeah, it's a huge mess. There should be a uniform system in place.

Taiwan Railways, for example, is not giving change or refunding purchased tickets. The high-speed rail is also not giving change and won't let vouchers to be used for topping off. Ubus is making change but won't refund purchased tickets, and Kuo Kuang Bus says it will not refund or change tickets purchased with vouchers.

If you use your consumer voucher to purchase a bus ticket, we will offer an exchange but not a refund. We should all work together to stimulate the economy.

Taiwan's largest performance arts ticket system, Arts Ticket, says tickets reserved with vouchers will be flagged by the system and customers will only be able to get their vouchers and not cash back if they cancel their tickets.

We will keep track of which tickets are purchased with triple stimulus vouchers and which are purchased with cash. If you use your voucher, we will give you back credit on your voucher. If you use cash, we will give you a cash refund.

It is our policy that businesses don't have to give change and consumers can't ask businesses for change.

The government is letting businesses decide their own change and refund policies, and consumers have no way of forcing businesses to give them change for surplus voucher value.

總統 蔡英文表示:「花一千元,就可以換到三千元,很多的廠商也推出,很多加碼優惠。」

總統蔡英文出席家電展開幕,致詞不忘幫三倍券打廣告,希望民眾買起來,刺激經濟。不過,部分民眾抱怨,使用上有侷限性,不是所有通路都能買,而且如果是訂票,退費機制也不一樣,真的很困擾。

民眾表示:「要去注意這麼多的東西,對,所以很亂,我是覺得能夠統一是最好的。」

目前使用三倍券紙本退票、退費方式,都不一樣。像是台鐵,目前規劃暫不找零,也不退票,高鐵也是暫不找零,不能儲值,但統聯暫定規劃,可找零但不退票。而國光號則表示,目前規劃,如果使用三倍券購票,不退票只能換票。

國光總經理 吳忠錫表示:「那個消費券來購買車票,我希望能夠會以換票為原則,就不要退票了,就希望能夠一起來,共同來刺激這個經濟。」

而國內最大的藝文售票系統、兩廳院售票系統,強調如果消費者使用三倍券訂票,系統會加註,退票不兌現,會退三倍券。

兩廳院藝術副總監 許美玲表示:「三倍券使用以及現金的話,我們就是會同時做註記,也就是說你用多少三倍券,我們就退多少三倍券,你用了現金,我們也會直接退還。」

經濟部長 王美花表示:「按照我們規定,廠商不找零,消費者不可以要求廠商去找零。」

3倍券買票,退費、找零方式,全看各家業者怎麼決定,但大原則是民眾不能強迫要求業者找零。

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